At Oaxaca Hardware, your satisfaction comes first. If your order does not meet your expectations, our return process is designed to be simple, fair, and focused on your needs. Here is everything you need to know:

Return Window

You can request a return within 30 days of receiving your order.

How to Start a Return

Returns are handled by mail, and our support team is available to guide you every step of the way. Whether the item is defective or not what you expected, you can request a refund or an exchange.
To begin your return, contact us at support@oaxacahardware.shop.

Product Condition Requirements

To qualify for a return, items must meet the following conditions:

• Unused
• Undamaged
• In original packaging

We are unable to accept returns for items that have been used or damaged.

Return Shipping Label

Your return shipping label will either be included in your package or sent to you by email upon request for added convenience.

No Restocking Fees

We never charge restocking fees. Our return process is straightforward and free of hidden charges.

Refunds and Exchanges

Once your return is received and inspected:

• Refunds are issued to your original payment method within 7 business days
• Exchanges are shipped promptly after the return is approved

Handled with Care

Every return is reviewed carefully to ensure a smooth experience. Your feedback helps us improve our service and continue to meet your expectations.

Need Help?

Our support team is here to assist you anytime. You can reach us at support@oaxacahardware.shop or through the 24/7 live chat on our website.

For More Information:

Trade Name: Oaxaca Hardware
Support: 24/7
Business Hours: 8:00 AM to 6:00 PM (Monday to Friday)
Business Number: +1 (323) 731-7971
Business Mail: support@oaxacahardware.shop
Business Address: 3660 W Pico Blvd, Los Angeles, California 90019, United States