Frequently Asked Questions

1. Do you offer international shipping?
At this time, Oaxaca Hardware ships only within the United States. We do not offer international shipping.

2. What types of products do you offer?
We offer hardware and garden care items like hammers, wrenches, fasteners, lawn mowers, sheds, hoses, and more. All products are selected for durability and reliable performance.

3. How can I place an order?
Ordering is simple. Browse our catalog, add the products you need to your cart, and complete your purchase through our secure online checkout.

4. What are the shipping fees?
We offer free standard shipping on all orders within the United States.

5. How long does delivery take?
Handling time is typically 1 to 2 business days. Shipping usually takes 3 to 4 business days. Most orders are delivered within 4 to 6 business days in total.

6. Can I cancel my order after placing it?
Yes, you can cancel your order as long as it has not yet shipped. To request a cancellation, contact us as soon as possible at support@oaxacahardware.shop or through our 24/7 live chat.

7. My tracking information is not updating. What should I do?
If your tracking has not been updated within 48 hours of shipment, please contact our support team. We will look into the issue and provide an update as soon as possible.

8. How do I return a product?
To start a return, contact us via support@oaxacahardware.shop or our live chat. We will walk you through the process to make it quick and easy.

9. What if I receive a damaged or incorrect item?
If your order arrives damaged or if you receive the wrong item, please notify us within 30 days. We will fix the issue by sending a replacement or issuing a full refund.

10. Do you charge restocking fees on returns?
No, we do not charge restocking fees. All returns are handled fairly and without extra charges.

For More Information:

Trade Name: Oaxaca Hardware
Support: 24/7
Business Hours: 8:00 AM to 6:00 PM (Monday to Friday)
Business Number: +1 (323) 731-7971
Business Mail: support@oaxacahardware.shop
Business Address: 3660 W Pico Blvd, Los Angeles, California 90019, United States